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Incorporating an intranet into a tiered service model

Digital Employee Experience 2019 • Sydney, Australia

50
People

Kenny Helyer

Project Manager at QUT (Queensland University of Technology)

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Talk summary

QUT began a significant business transformation program in 2017. This led to the introduction of a new approach to service delivery for their staff and students. As part of a tiered service model, there was a significant emphasis on tier 0 or self-service. Staff and student intranets (the ‘Digital Workplace’ and the ‘HiQ’ website), play a crucial role in this as the University’s most used self-service tools. They had over 24 million views in 2018.

About this talk

Type

Workshop

Date

On September 18th, 2019

Event

At Digital Employee Experience 2019 - (go to website)

Location

Sydney, Australia

Audience size

In front of 50 people