Project Manager at QUT (Queensland University of Technology)
QUT began a significant business transformation program in 2017. This led to the introduction of a new approach to service delivery for their staff and students. As part of a tiered service model, there was a significant emphasis on tier 0 or self-service. Staff and student intranets (the ‘Digital Workplace’ and the ‘HiQ’ website), play a crucial role in this as the University’s most used self-service tools. They had over 24 million views in 2018.
On September 18th, 2019
Digital Employee Experience 2019 (go to website)
In front of 50 people