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Incorporating an intranet into a tiered service model

Digital Employee Experience 2019 • Sydney, Australia

50
People

Kenny Helyer

Project Manager at QUT (Queensland University of Technology)

Talk summary

QUT began a significant business transformation program in 2017. This led to the introduction of a new approach to service delivery for their staff and students. As part of a tiered service model, there was a significant emphasis on tier 0 or self-service. Staff and student intranets (the ‘Digital Workplace’ and the ‘HiQ’ website), play a crucial role in this as the University’s most used self-service tools. They had over 24 million views in 2018.

About this talk

Type

Workshop

Date

On September 18th, 2019

Event

Digital Employee Experience 2019 (go to website)

Location

Sydney, Australia

Audience size

In front of 50 people