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The journey to the what & why of DEX

Digital Employee Experience 2019 • Sydney, Australia

50
People

Pete Johns

Digital Employee Experience Manager at The NRMA

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Talk summary

NRMA is undergoing a huge shift in the services its offering, and its role in the community. A key driver of this change is a recognition that a great customer experience (CX) is imperative. But how can an organisation deliver a great CX without also providing a great experience for it’s employees?

This case study explores the real-world journey of a team that’s driving the recognition and adoption of digital employee experience (DEX), including how it underpins great CX.

About this talk

Type

Workshop

Date

On September 18th, 2019

Event

At Digital Employee Experience 2019 - (go to website)

Location

Sydney, Australia

Audience size

In front of 50 people