Digital Employee Experience Manager at The NRMA
NRMA is undergoing a huge shift in the services its offering, and its role in the community. A key driver of this change is a recognition that a great customer experience (CX) is imperative. But how can an organisation deliver a great CX without also providing a great experience for it’s employees?
This case study explores the real-world journey of a team that’s driving the recognition and adoption of digital employee experience (DEX), including how it underpins great CX.
On September 18th, 2019
Digital Employee Experience 2019 (go to website)
In front of 50 people