Research Consultant at Silverside
The usual approach for calculating return-on-investment for tools like Office 365 is how many minutes per day a knowledge worker can save. But relying on minutes saved for ROI is a fallacy. Achieving ROI from Office 365 requires answering much larger questions about why and where Office 365 creates value in your organisation.
While easy methods of calculating ROI exist, tracking reduced labour costs and lower travel costs don’t provide any insight into the true business value of Office 365. True business value is derived when Office 365 supports changes to work practice, organisational structure, culture and the organisation’s business model.
On September 18th, 2019
Digital Employee Experience 2019 (go to website)
In front of 50 people