Head of Customer Insight at Interact Software
Member of Digital Employee Experience 2019
This profile is maintained by the Onstage curation team using publicly available information. If this is your profile, claim it!Claim profile
15 years of consulting experience across communication, technology, talent and business change for global brands including Google, eBay, Sony PlayStation, BBC, AOL, Hitachi, Barclays and JP Morgan.
Intranets and engagement have become my passion, but I started in Talent Management and quickly came to realise that people and communication were the two biggest risks to business change’s success.
What started out unwittingly creating my first intranet as a project site for a multi-country recruitment programme in the mid-2000s has since become my expertise and passion, culminating in annual savings of over £2 million per year in my last role with direct reporting responsibilities to the board.
Now, as Head of Customer Insight at Interact, I travel the world understanding how organisations adopt technology and overcome the people and communication challenges which impact success.
A regular on the speaking circuit, I’m often found at international conferences sharing communications best practice and hosting panels.
In my spare time, when not being bossed around by my daughter, I’ll be mostly found creating free to attend, vendor neutral, internal comms networking groups across the US and UK, bringing strategic level communicators and change professionals together to discuss challenges, ideas and solutions.
Digital Employee Experience 2019
18 September, 2019 • 50 people in the audience
If you think DEX starts on your employee’s first day, think again. With nearly half of all businesses planning to invest in new on-boarding systems in the next two years (source: Fosway G...