CEO at Compu...
Digital Employee Experience Manager at The NRMA
Member of Digital Employee Experience 2019
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With IDEO Design Thinking and Prosci ADKAR Change Management certification, I'm all about helping HUMANS work better together by designing and adopting clever new ways of working.
I believe that a world class customer experience can't happen unless you empower your people through delivering a world class employee experience.
This belief has turned me into an organisational culture and employee experience geek, obsessed with how people, teams and organisations are changing as the 'future workplace' becomes the 'NOW workplace'. I'm particularly fascinated by how teams can leverage digital thinking to work together more effectively and get great work done thanks to more purposeful collaboration.
Above all else, even though digital is my jam, I'm here to help organisations put people, not technology, at the heart of everything they do.
Digital Employee Experience 2019
18 September, 2019 • 50 people in the audience
NRMA is undergoing a huge shift in the services its offering, and its role in the community. A key driver of this change is a recognition that a great customer experience (CX) is imperati...